Privacy Policy

    Data privacy policy, use of cookies and anti-spam

    These terms and conditions of data privacy, use of cookies and spam establish the guidelines and practices for the protection of personal data, use of cookies and spam of the SunTrails website, generally indicated by the URL “www.suntrails.com”

    SunTrails is a tour operator in the Nicoya Peninsula, Costa Rica. For more information, you can refer to the “Who we are” or “Contact” sections to support your queries. Please read these terms and conditions carefully as they will help you make informed decisions about sharing your personal information with us. Although these terms and conditions apply only to information collected through the website.

    1. What information do we collect?

    Personal Identification Information (“IIP”) that we receive, among others, through the contact, subscription, registration or other forms that are on the website.

    The IIP includes identification information, contact information and technical information, among other data:

    Names and surnames

    Email

    Telephone numbers

    City and country of residence

    Anonymous data related to user behavior during the visit to the website, whether through cookies, pixels or similar technologies. Among others, we could compile the time of the visit and the contents visited.

    Anonymous data related to the access tools and your interaction with the website, such as IP address, browser and device characteristics, language preferences or referring URLs and other technical information.

    1. How do we use this information?

    The data described in the previous point is used for the purpose of disseminating our activities, projects and calls, as well as to maintain and comply with contractual, legal and transparency obligations that require some type of communication. Part of the data is used as a reference to optimize the relevance of the content and to guarantee the integrity, confidentiality and availability of the information.

    IIP is used to contact users in response to requests they have made to SunTrails.

    IIP serves to maintain the relationship with SunTrails’ stakeholders ( customers or partners) in order to conduct business.

    IIP and anonymous data is used to identify whether content is pertinent and relevant to your interests, as well as to identify improvements to our communication channels in terms of user experience and design.

    The data related to the access tools is used both to identify improvements in the performance of our website, and to guarantee the operation of our site, its security and that of your information.

    The communications we use with this data are mainly through emails.

    1. Will your information be shared with anyone?

    SunTrails will not sell, distribute, or lease this information to third parties except in accordance with these terms and conditions. Reports or summaries may be generated from the data collected. Being summaries, these reports cannot be used to track down a particular person.

    We may disclose personally identifiable information or other information collected through the Website in response to legal process or when we believe an applicable law requires it, for example, in response to a court order, subpoena, or law enforcement agency request. an applicable standard. We may also disclose the information to protect the security and operation of the Website or the rights of other users of the Website, and to protect ourselves and our members and affiliates, that is if we have reason to believe that someone is causing or threatening to cause damage or interference with the rights or property of SunTrails, as well as to protect against fraud.

    1. Do we use cookies and other tracking technologies?

    Cookies are small data files that are sent to your browser or related software from a web server and stored on your computer or device. Cookies often include an anonymous unique identifier and track and store your user preferences while using the website, as well as technical information about your use of the website. As mentioned in section 1 above, the website and its sub-sites collect anonymous logs during user visits. This may be done through cookies or similar technologies to retain information about you and your use of the website.

    Another technology we use is pixels, which are snippets of code in our channels that allow us to collect anonymous information about the performance of online ads and mass mailings, as well as to channel broadcast messages on other platforms such as social networks or websites. seekers.

    1. When do we keep your information?

    We retain IIP and anonymous information collected through the Website for operational, registration and legal purposes. We will retain IIP about you for the period necessary to fulfill the purposes outlined in these terms and conditions or our data retention policies, unless a longer retention period is required by an applicable regulation.

    1. How do we keep your information safe?

    We protect the security and integrity of the IIP we collect by implementing physical, electronic and managerial procedures to safeguard and protect the information from loss, misuse, unauthorized access or disclosure, alteration or destruction. However, due to the inherent nature of the Internet as an open global communication vehicle, we cannot guarantee that any information, whether during transmission over the Internet, while stored in our data systems, or maintained by us, is absolutely safe from intrusion, including from hackers. This includes information provided to us by email, through direct postings on the Website, or through the “Contact Us” feature of the Website. When providing information through these channels, you should be aware that your transmission may not be secure while in transit and that a third party could possibly view the information in transit.

    1. What if I don’t want to share my information?

    Filling out registrations and forms on our page is voluntary, and without doing so, users can browse www.suntrails.com. Filling out the forms is necessary to receive electronic newsletters, and certain communications with SunTrails related to our activities. When browsing the SunTrails page, the anonymous information described in point 1, above, will be collected, which, being anonymous, does not allow the identification of specific users.

    If you are registered for an activity, we may send you emails regarding your registration preferences. In any of these messages, the user may choose to withdraw from the list and thereby cancel their subscription and the collection of data derived from it. You can also send us an “opt-out” request to info@suntrails.com.

    1. Do we collect information from minors?

    The Website is not directed to minors and we do not knowingly collect or maintain any personal information about anyone under the age of 12.

    1. GDPR

    The European Union’s General Data Protection Regulation (“GDPR”) and other applicable data protection laws grant certain rights to data subjects. In general terms, you have, or may have, the right (as set out in more detail in the applicable data protection laws) to:

    • request details of the information we hold about you and how we process it
    • delete your personal information or rectify it, if it is inaccurate or if it has been deleted
    • restrict our processing of your personal information
    • withdraw a previously provided consent for the processing of your personal information
    • stop unauthorized transfers of your personal information to a third party
    • that your personal information is transferred to a third party
    • complain about our processing of your personal information to a local supervisory authority

    It is important to note that these rights may not be absolute. For example, if you withdraw your consent to process your personal information, we may continue to process your personal information to the extent required or permitted by law, in particular in connection with the exercise and defense of our legal rights or our legal obligations and/or regulatory.

    1. Do we update these terms and conditions?

    As the website is regularly updated, our terms and conditions may change at any time. Therefore, please review the privacy terms and conditions posted from time to time.

    1. Does SunTrails comply with the CAN-SPAM law?

    The CAN-SPAM Act covers all commercial messages, which is defined as “any email message whose primary purpose is the commercial advertisement or promotion of a product or service.”

    SunTrails does not use false or misleading header information or subject lines for sending emails. The information sent corresponds to offers, announcements or promotions.

    1. How can you contact us about these terms and conditions?

    If you have questions or comments about these terms and conditions, you can contact us at customer.service@suntrails.com, which we will be happy to answer.